Privacy Policy
CaseTracker is a system designed to allow customers to submit complaints and other case types such as Freedom of Information requests, Subject Access requests, comments/suggestions and compliments etc. to an organisation by completing forms on the web.
In some cases where you submit a complaint in writing, by telephone, by email or in person the organisation will use CaseTracker to enter your case details for you.
When a case has been submitted to CaseTracker you will be sent or given a case reference number to assist you in contacting the organization about your case.
When a case has been submitted, CaseTracker is then used by the organisation to manage the case through to resolution.
CaseTracker is provided by rol Solutions Ltd on behalf of the organisation or company using it.
This privacy policy explains how we use any personal information we collect about you when you use CaseTracker.
Topics:
In some cases where you submit a complaint in writing, by telephone, by email or in person the organisation will use CaseTracker to enter your case details for you.
When a case has been submitted to CaseTracker you will be sent or given a case reference number to assist you in contacting the organization about your case.
When a case has been submitted, CaseTracker is then used by the organisation to manage the case through to resolution.
CaseTracker is provided by rol Solutions Ltd on behalf of the organisation or company using it.
This privacy policy explains how we use any personal information we collect about you when you use CaseTracker.
Topics:
- 1.What information do we collect about you?
- 2.How will we use the information we collect?
- 3.Marketing
- 4.Access to your information and correction
- 5.Cookies
- 6.Changes to our privacy policy
- 7.How to contact us
What information do we collect about you?
When you submit a case into CaseTracker the information you provide, including your personal information such as name and contact details will be stored to allow the organization using CaseTracker to manage your case and communicate with you about it.
For some types of case you can submit the case anonymously but if you do so the organisation will be unable to contact you about it and may therefore be unable to resolve the case.
Some types of case cannot be submitted anonymously as they require a name and contact details in order to be pursued by the organisation, for example Freedom of Information or Subject Access requests.
For some types of case you can submit the case anonymously but if you do so the organisation will be unable to contact you about it and may therefore be unable to resolve the case.
Some types of case cannot be submitted anonymously as they require a name and contact details in order to be pursued by the organisation, for example Freedom of Information or Subject Access requests.
How will we use the information you provide?
The information you provide when submitting a case will only be used to manage your case and your personal information will only be used to assist with this and to contact you about your case.
Marketing
No data collected by CaseTracker is ever used for Marketing or Sales purposes.
Access to your information and correction
You have the right to request a copy of any information that we hold about you. If you would like a copy of some, or all, of your personal information, please email or write in the first place to the organisation you submitted your case to. Their contact details will be available on their website. Alternatively use the contact details given below.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies
CaseTracker does not use any permanent or time limited cookies. Session based cookies are used only to manage the users connection to our servers and their survey session.
For information about cookies visit www.aboutcookies.orgor www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.
For information about cookies visit www.aboutcookies.orgor www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 26thApril 2018
How to contact us
If you have any concerns about the service provided by CaseTracker or its use of your information, then you may wish to contact either:
By email to: info@rol.co.uk
By post to:
Rol Solutions Ltd
The King Centre
Main Road
Barleythorpe
Oakham
Rutland
LE15 7WD
- The organisation using CaseTracker – you can identify this either from the location you visited if you submitted a case in person, the organisation you called if you submitted a case using the telephone or from their website if you submitted a case on the web.
- rol Solutions Ltd who provide and manage the service on behalf of the organisation:
By email to: info@rol.co.uk
By post to:
Rol Solutions Ltd
The King Centre
Main Road
Barleythorpe
Oakham
Rutland
LE15 7WD
