A more efficient approach
User Authentication allowing for data to be accessed by designated persons only
Workflow to allow for complaints to be handled between services or staff members for full resolution
Complete records of each complaint including key complaint details, notes, and associated documents or e-mails
Quick search database to access records via name, address, reference number or by keyword
Integration with GovMetric (where available) to offer opportunities for customers to leave either informal feedback or a formal complaint through CaseTracker
Report templates designed to meet both local and government requirements such as ombudsmen complaint reporting.
System flexibility to define response timescales based on your organisation or complaint type
Flexible design to allow for the staging of complaints based on local processes
Automated notifications to complaint owners to notify of approaching response deadlines or overdue responses
A complete reporting suite providing a range of both quantitative and qualitative information such as; analysis based on contact channel or service, volumetrics and satisfaction.